Refund Policy

1. Current purchase context

The Bhavti Teche LLP website currently displays information about BT Conexa plans and one-time prices for selected service durations. The website may not provide a direct online checkout or automatic recurring-subscription facility at all times.

This Refund Policy applies only where Bhavti Teche LLP has actually accepted and confirmed a paid transaction. The price, plan duration, included services or items, activation terms, fulfilment details and refund conditions presented or communicated at the time of purchase will form part of the applicable transaction terms.

2. How to request a review

To request a refund review, please submit your request through the Contact page at https://www.bhavtiteche.com/contact or email admin@bhavtiteche.com.

Please provide the purchaser's name, contact details, transaction reference, payment date, amount paid, selected plan, reason for the request and any relevant supporting information. For your security, do not send passwords, MPINs, OTPs or complete debit-card, credit-card or banking details. We may request reasonable information to verify the purchaser, transaction and circumstances before reviewing the request.

3. Fair assessment

Each refund request will be reviewed based on the facts of the relevant transaction. We may consider whether the service was activated, used or made available; whether any physical or digital item was customised, supplied, dispatched or delivered; whether a duplicate or erroneous payment occurred; and whether taxes, payment-provider charges or other actual costs apply.

Refund eligibility and the refundable amount, if any, will be determined in accordance with the applicable purchase terms, the circumstances of the transaction and applicable law. This Policy does not promise an automatic refund, a fixed refund percentage, an immediate outcome or a refund period that was not part of the applicable purchase terms.

4. Duplicate or erroneous payments

If our records confirm that the same transaction was charged more than once, or that Bhavti Teche LLP accepted a payment in error, we will take reasonable steps to correct the transaction or process an appropriate refund.

We may require supporting transaction information before completing the review. After a refund is initiated, the time taken for the amount to appear in the purchaser's account may depend on the bank, card issuer, payment provider or payment network and may be outside our direct control.

5. Activated services and supplied items

Where a digital service has already been activated, used or made available, this may be considered when determining refund eligibility or the refundable amount.

Where an actual purchase includes a physical Vehicle QR Code, sticker or another item that has been customised, processed, dispatched or delivered, the stage of fulfilment and the actual costs incurred may also be considered. Any deduction, partial refund or rejection will be based on the applicable purchase terms, the extent of service use or fulfilment, reasonable actual costs and applicable law.

Nothing in this section limits any statutory rights that cannot lawfully be excluded.

6. Taxes and transaction charges

The treatment of taxes, payment-processing fees and transaction charges will depend on the nature of the transaction, the invoice, applicable law and whether the relevant amount can be recovered from a payment provider, bank or authority.

Where a refund is approved, we will communicate the basis on which the refundable amount has been calculated. Any statutory consumer rights available under applicable law remain unaffected by this Policy.

7. Cancellation and contact

A cancellation request does not automatically create refund eligibility. Account closure, plan cancellation, service deactivation, data-deletion requests and cancellation of an unfulfilled purchase are separate processes and may have different consequences.

Please review the Cancellation Policy for further information about plan cancellation, account closure and fulfilment-related matters. For questions or refund-review requests, please use the Contact page at https://www.bhavtiteche.com/contact or email admin@bhavtiteche.com.