Cancellation Policy

1. Different kinds of request

Account closure, personal information deletion, cancellation of a paid plan and cancellation of a physical or digital order are separate requests and may have different legal or operational consequences. Closing an account does not automatically delete all information or create eligibility for a refund.

Requests relating to personal information are handled in accordance with our Privacy Policy and may be subject to applicable legal, security, accounting, fraud prevention or dispute-retention requirements.

2. How to submit a request

To request account closure, plan cancellation or order cancellation, please submit your request through the Contact page at https://www.bhavtiteche.com/contact or email admin@bhavtiteche.com.

Please include the account holder's or purchaser's name, contact details, the relevant plan or transaction reference and a clear description of the requested action. For your security, do not include passwords, MPINs, OTPs or complete payment-card details. We may request reasonable information to verify your identity and authority before processing the request.

3. Before activation or fulfilment

Where Bhavti Teche LLP has accepted a paid transaction but the relevant service has not yet been activated, and any associated physical item has not been customised, processed, dispatched or delivered, we will review whether cancellation can reasonably be completed.

The outcome will depend on the applicable purchase terms, the actual processing stage, any costs already incurred and applicable consumer laws.

4. After activation or fulfilment

Where a digital service has already been activated, used or made available, or where a physical Vehicle QR Code, sticker or another item has already been customised, processed, dispatched or delivered, cancellation may not reverse completed fulfilment.

Each request will nevertheless be reviewed fairly based on the relevant purchase terms, the circumstances of the transaction and applicable law. Nothing in this Policy limits any statutory rights that cannot lawfully be excluded.

5. Renewal and outstanding amounts

BT Conexa currently offers one-time-duration plans. Unless expressly stated at the time of purchase, this Policy should not be interpreted as creating or promising automatic renewal of any subscription or service.

Any outstanding amount relating to an accepted transaction remains payable unless adjusted, cancelled or refunded in accordance with the applicable purchase terms or applicable law.

6. Effect on information

Following account closure or plan cancellation, certain information may continue to be retained where reasonably necessary to comply with legal obligations, accounting requirements, fraud prevention, dispute resolution, security or the protection of legal rights.

Requests relating to personal information are governed by our Privacy Policy. Where the Services permit, Users should retain any information they may require before their access ends.

7. Refund eligibility

Cancellation of a service or order does not automatically create eligibility for a refund.

Refund eligibility will be assessed in accordance with our Refund Policy, the applicable purchase terms and the circumstances of the relevant transaction. Factors that may be considered include duplicate or erroneous payments, service activation, fulfilment status, actual use, applicable taxes and payment-provider charges.

8. Acknowledgement and contact

We will acknowledge and review properly submitted cancellation requests within a reasonable period. Processing times may vary depending on the nature of the request and any verification required. For questions regarding this Policy or to submit a cancellation request, please use the Contact page at https://www.bhavtiteche.com/contact or email admin@bhavtiteche.com.