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Clear answers about BT Conexa and everyday safety support.
BT Conexa is a personal, family and vehicle safety app developed by Bhavti Teche LLP. It is designed to help you stay connected with trusted emergency contacts when you or your vehicle may need assistance.
With BT Conexa, you can create your safety profile, add trusted emergency contacts, register your vehicles and use available safety features such as SOS alerts, calls and emergency messages. When you initiate an SOS from the app, an alert with your available current location can be sent to your configured emergency contacts.
BT Conexa also provides a Vehicle QR Code that can help someone near your vehicle contact you for genuine concerns such as wrong parking, headlights left on, an open window, a flat tyre or another vehicle-related situation. In an accident where you may be unable to use your phone, the supported QR emergency flow can also help a nearby person initiate communication with your emergency contacts.
BT Conexa is a technology and communication platform. It does not replace police, ambulance, fire services or other official emergency services, and communication can depend on your device, permissions, network availability and recipient availability.
BT Conexa’s SOS feature is designed to help you quickly alert your configured emergency contacts when you need assistance.
When you initiate an SOS from the BT Conexa app, the available SOS communication can include an alert, your current location when available, and the configured emergency contact information or messages supported by the app. The purpose is to help your trusted contacts understand that you may need assistance and respond accordingly.
The location shared during an SOS depends on your device location settings, required permissions and network availability. BT Conexa does not guarantee that a location will always be available or accurate.
BT Conexa is a technology and communication platform. It does not replace police, ambulance, fire services or other official emergency services, and it does not guarantee emergency assistance or rescue.
Yes, when you initiate a supported SOS action, BT Conexa can include your available current location in the emergency communication sent to your configured emergency contacts.
Location availability depends on your device location settings, the permissions granted to BT Conexa and network availability. If your device cannot provide a location or the required permissions are unavailable, the location may not be included.
BT Conexa does not provide continuous live-location tracking through this SOS feature. Any future live-location sharing functionality will be communicated separately when it becomes available.
BT Conexa is a technology and communication platform and does not guarantee location accuracy, message delivery or emergency assistance.
Yes. BT Conexa can help you contact a vehicle owner when you have a genuine concern about their vehicle.
You can scan the BT Conexa Vehicle QR Code displayed on the vehicle and use the available communication options to contact the owner.
This can be useful in situations such as wrong parking, headlights left on, an open window, a flat tyre, towing in process or another genuine vehicle-related concern.
The owner's private phone number does not need to be revealed to you. Communication is handled through the available BT Conexa options.
The communication options available may depend on the owner's configured profile and the features currently supported by BT Conexa.
No. BT Conexa does not guarantee emergency assistance, rescue or a response from emergency contacts.
BT Conexa is a technology and communication platform designed to help you communicate with your configured emergency contacts when you need assistance. When you initiate a supported SOS action, available emergency communication may be sent depending on your device, permissions, network availability and the communication services being used.
The delivery of an alert or message, the availability of your location and the response of your emergency contacts cannot always be guaranteed.
BT Conexa does not replace police, ambulance, fire services or other official emergency services. In a serious emergency, contact the appropriate official emergency service directly.
You need to register a vehicle to use BT Conexa.
However, if a family member has already registered a vehicle with BT Conexa, another family member can also log in to the same BT Conexa account on their phone using the registered account details.
This can allow family members to access the same registered vehicle and its supported BT Conexa features from their own phones.
The features available to you will depend on the account, vehicle registration and functionality currently supported by BT Conexa.
No. Your emergency contacts do not need to install BT Conexa just to receive supported emergency communication from you.
When you initiate an SOS, BT Conexa can send the supported emergency alert or message to your configured emergency contacts using the available communication options.
The ability to receive and respond to the communication may depend on the recipient's phone, network availability and the communication method being used.
BT Conexa does not guarantee message delivery or that an emergency contact will always be available to respond.
If a vehicle with a BT Conexa Vehicle QR Code is parked in a way that causes a genuine concern or inconvenience, you can scan the QR Code to contact the vehicle owner through the available BT Conexa communication options.
For example, if a vehicle is blocking an entrance, incorrectly parked or causing an access problem, the QR Code can provide a simple way to notify the owner without needing to find or reveal their private phone number.
The communication options available depend on the vehicle owner's configured BT Conexa profile and the features currently supported by the platform.
BT Conexa does not provide access to private vehicle-owner information or guarantee that the owner will respond.
No. BT Conexa is designed to help people communicate with a vehicle owner without revealing the owner's private phone number or other private personal information.
When you scan a BT Conexa Vehicle QR Code, you can use the available communication options to contact the vehicle owner about a genuine vehicle-related concern.
The information available through the QR Code depends on what the vehicle owner has configured in their BT Conexa profile and the features currently supported by the platform.
BT Conexa does not provide access to private home addresses, government or RTO owner databases, or other private vehicle-owner records.
No. BT Conexa does not continuously track your location.
When you use a supported SOS feature, BT Conexa may use your available current location to include it in the emergency communication sent to your configured emergency contacts.
Location availability depends on your device settings, the permissions you provide to BT Conexa and network availability.
BT Conexa does not currently provide continuous live-location tracking through the SOS feature. Any future live-location functionality will be communicated separately when it becomes available.
BT Conexa is designed with privacy and responsible handling of personal information in mind.
The information you provide is used to support the features and services available through your BT Conexa account. Vehicle-owner communication through the Vehicle QR Code is designed so that your private phone number does not need to be revealed to another person.
BT Conexa does not provide access to private home addresses, government or RTO vehicle-owner databases, or other private vehicle-owner records.
As with any technology platform, the security and availability of your information can also depend on your device, account security, network and the services used to operate the platform.
BT Conexa allows you to add trusted emergency contacts to your account so they can be contacted when you need assistance.
The emergency contacts you configure can receive supported emergency communication when you initiate an SOS from the BT Conexa app.
Make sure the emergency contacts you add are people you trust and that their contact details are kept up to date.
BT Conexa does not guarantee message delivery or that an emergency contact will always be available to respond.
Yes. You can register up to 2 vehicles with one BT Conexa phone number.
This can be useful if you own or regularly use more than one vehicle. Each registered vehicle can have its own BT Conexa Vehicle QR Code for supported vehicle-related communication.
The available vehicle features and communication options depend on your configured profile and the features currently supported by BT Conexa.
BT Conexa requires an internet connection for features that need communication with its servers or sending information to your emergency contacts.
For example, supported SOS communication, current-location sharing and Vehicle QR Code communication may depend on internet or network availability.
If your device does not have an available internet or network connection, some BT Conexa features may not work or may not be able to send the required information.
The availability of features can also depend on your device, permissions, network provider and the communication services being used.
BT Conexa is currently available on Android devices.
The availability of specific features may depend on the version of the app, your device and the services required for that feature.
Support for additional platforms may be introduced in the future and will be communicated separately when available.